FAQ

📦 Shipping & Delivery

Q: How long does shipping take, and is it free?

  • Cost: Free shipping within the contiguous United States.

  • Delivery Time: Arrives in 8–12 business days after placing your order.
    Including:
    Order Handling Time: 3–5 business days (order verification, crafting, and quality check).
    Transit Time: 5–7 business days via UPS/FedEx.

     Shipping & Packaging Policy

Q: Will I need to sign for my delivery?

  • No signature required; left at your door.

  • Or note 'Signature Required' at checkout.

🛡️ Returns & Damages

Q: What is your return policy?

  • Window: 90-day risk-free return or exchange. 

  • Why: Bought it during a sale but your renovation isn't finished? No worries. We offer a 90-day worry-free return and exchange policy that starts the day you receive your order. Take your time to make sure it’s the perfect match for your home.

Q: What if my artwork arrives damaged?

  • Action: Contact us within 48 hours of delivery by email at info@pargeart.com or through our 'Contact Us' page.

  • Requirement: Send clear photos of the damaged artwork and the exterior packaging.

  • Resolution: We will ship a brand-new replacement immediately at no extra cost.

🔨 Framing & Customization

Q: Does the artwork come framed and ready to hang?

  • Framed Options: Yes. All framed options arrive fully assembled.

  • Rolled Canvas (Select this option under 'Frame' if you want it unframed): No. You will need to stretch or frame it yourself.

  • Hardware: Pre-installed, heavy-duty hanging hardware is included on the back.

  • Bonus: A step-by-step positioning guide and premium wall anchors are included in the box.

Q: Do you offer custom sizes, colors, or designs?

Yes! We offer full customization services to suit your design needs, including:

  • Custom Dimensions: Tailored sizes to fit your specific wall measurements.

  • Color Matching: Palette adjustments to perfectly match your interior decor.

  • Bespoke Content: Customized 3D textures, patterns, or specific artistic concepts.

How: Drop us a message with your project details via email at info@pargeart.com or through our 'Contact Us' page, and we will get back to you with a personalized quote within 24 hours.

✨ Care & Materials

Q: How should I clean and maintain my textured art?

  • Do: Dust occasionally with a soft, dry microfiber cloth or feather duster.

  • Do NOT: Use water, liquid cleaners, or harsh chemicals.

  • Placement: Avoid high-humidity areas (e.g., bathrooms) and direct, harsh sunlight.

Q: Are the materials safe for residential homes?

  • Yes. All plaster, textures, and paints used are non-toxic, low-VOC, and 100% odorless—perfectly safe for nurseries and living spaces.

  • Additionally, these premium materials ensure exceptional color retention, keeping your artwork vibrant and fade-resistant for years to come.