Shipping policy

We take great care in producing and delivering every artwork. Each piece is made to order, carefully packaged, and shipped with trusted global carriers to ensure it arrives safely at your door.

🖼️ 1. Delivery Time (Made-to-Order)

  • Delivery: 8–12 business days from order to door.

  • Includes:
    Order Handling Time: 3–5 business days (including order verification, crafting, and quality check).
    Transit Time: 5–7 business days via UPS/FedEx.

🎁 2. Shipping Services

We offer:

  • Free standard shipping on all orders within the contiguous United States.

  • Shipping Destinations & Exclusions: We currently offer free standard shipping to residential and commercial addresses within the contiguous United States (the lower 48 states and Washington, D.C.). Please note that we are currently unable to deliver to the following addresses or regions due to carrier restrictions:
       
        • P.O. Boxes, APO, FPO, and DPO military addresses.
        • Non-contiguous U.S. states (Alaska, Hawaii) and overseas U.S. territories/remote islands (e.g., Guam, Puerto Rico, US Virgin Islands).
        • If an order is placed with an undeliverable address, our customer service team will contact you to update the details or issue a full refund immediately.

There are no additional shipping fees at checkout. The price you see is the final price you pay.

📦 3. Packaging Methods

To ensure safe international delivery, we use professional fine-art packaging depending on artwork size:

📍 Canvas (Unframed / Rolled Shipping)

  • Shipped in a durable, impact-resistant tube
  • Ideal for large artworks
  • Allows safe international transport and lower shipping risk
  • Can be easily stretched or framed locally upon arrival

📍 Framed / Stretched Artwork

  • Shipped in a protective reinforced cardboard box
  • Includes multiple protective layers to prevent damage
  • Ready to hang upon arrival

📍 Large or Oversized Pieces

  • Shipped in a custom wooden crate
  • Extra internal cushioning for maximum protection
  • Designed for safe long-distance international transport

🔍 4. Order Processing

After placing your order:

  1. You will receive an order confirmation email
  2. Your artwork enters production
  3. Once completed, it is carefully packed and shipped
  4. A tracking number will be sent via email once dispatched

📍 5. Tracking Your Order

All orders include tracking.

You will receive a tracking number once your order has shipped, allowing you to monitor delivery status in real time.

🌍 6. Shipping Coverage

We partner exclusively with premium, reliable global carriers such as FedEx and UPS, as well as specialized art-delivery courier networks when handling oversized custom crates.

If your region is not available at checkout, please contact us and we will try to provide a customized shipping solution.

🧾 7. IS THE DELIVERY INSURED?

Yes, 100%. Every single shipment is fully insured by Parge Art from our studio until it arrives safely at your doorstep. You can rest assured that your high-value purchase is completely protected against any loss or transit damage every step of the way.

⏱️ 8. Delays & Exceptions

While we aim for timely delivery, delays may occasionally occur due to:

  • Customs clearance
  • Weather conditions
  • Carrier delays
  • Peak holiday seasons

We appreciate your understanding in such cases.

📦 9. Damaged, Delayed or Lost Packages

If your order does not arrive within the estimated delivery time, please contact us immediately.

We will work closely with the shipping carrier to investigate the issue and ensure it is resolved as quickly as possible.

If your artwork arrives damaged (a very rare occurrence), please follow these steps:

  • Take clear photos of the damaged artwork
  • Take photos of the outer packaging
  • Email the images to our customer support team

Once we receive your request, we will respond within 1 business day and complete our review within 3 business days.

Depending on the situation, we will offer one of the following solutions:

  • A free replacement of the artwork
  • A full refund
  • A partial refund, if applicable based on the damage assessment

We carefully inspect and package every order to minimize any risk during transit. However, if an issue occurs, we are fully committed to resolving it quickly and fairly.

💬 10. Special Delivery Requests

We can ship to:

  • Residential addresses
  • Business addresses
  • Gift recipients
  • International destinations

If you need special arrangements, please contact us before placing your order.

💡 11. Our Commitment

Every artwork is handled with care from production to delivery. Our goal is to ensure your piece arrives safely, beautifully, and ready to transform your space.