Refund policy

At Parge Art, we want you to love your artwork. We understand that home renovations and interior styling take time, which is why we offer an extended, hassle-free return window to fit your schedule.

That’s why we offer a simple, flexible, and risk-free return policy.

1. 90-Day Risk-Free Returns & Exchanges

You may return or exchange any eligible artwork within 90 days of delivery.

We understand that wall art is often purchased during home renovation or decorating projects. If the piece does not fit your space or style after placement, you can still return it within the 90-day window.

2. Free Returns & Exchanges

All approved returns and exchanges are completely free, including shipping and customs duties.

To start a return or exchange:

  • Contact us via email(Info@pargeart.com) or our “Contact Us” page
  • Include clear photos of the artwork and packaging (before shipping it back)
  • Wait for our confirmation email before returning the item

⚠️ Returns sent without prior approval may not be accepted.

We will respond to your request within 3 business days.

3. Damaged or Defective Items (Within 48 Hours)

If your artwork arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

  • Clear photos of the damage
  • Photos of the packaging

Once confirmed, we will offer:

  • A free replacement, or
  • A full refund

We respond to all damage claims within 1 business day.

4. Return Conditions

To ensure a smooth return process:

  • Items must be returned in their original condition whenever possible
  • Original packaging is strongly recommended to prevent damage during transit
  • Customers are responsible for securely packaging the artwork for return shipping
  • We reserve the right to refuse returns that are damaged due to improper packaging

5. Non-Returnable Items

The following items are not eligible for return unless damaged or defective:

  • Custom or personalized artwork
  • Made-to-order special sizes (if applicable)
  • Final sale or clearance items (if marked)

6. Refund Process

Once your return is received and inspected:

  • Refunds will be issued within 3 business days
  • Refunds will be sent to your original payment method (credit card, PayPal, etc.)

Please note that your bank or payment provider may require additional processing time.

You will receive an email confirmation once your refund has been completed.

7. Exchanges

For the fastest experience, we recommend:

  1. Placing a new order for the desired artwork
  2. Submitting a return request for the original item

This ensures you receive your new piece without waiting for the return process to complete.

8. Additional Notes

  • Slight color variations may occur due to different screen displays
  • Delivery time is separate from return and refund processing time
  • Returns must be approved before being shipped back
  • We reserve the right to deny returns that do not meet policy requirements

9. Our Commitment

We stand behind the quality of our artwork and want every customer to feel confident in their purchase. Our goal is to make your experience simple, transparent, and risk-free.

Email:
Info@pargeart.com

Phone:
+1 (213) 442-6072